FAQ´s

THE PORT EXPERIENCE

What is Costa Maya?

Costa Maya is the region in the state of Quintana Roo, Mexico home to the tourist destinations of Mahahual, the magical town of Bacalar and the state capital of Chetumal.

Costa Maya is also the name of the cruise port - the gateway to adventure, culture and relaxation – welcoming thousands of visitors who arrive on one of the mayor cruise lines to enjoy the warm weather of the Caribbean, white-sandy beaches and all the different activities that the destination has to offer.

Where is Costa Maya located?

Costa Maya and the port are located in the charming fisherman village of Mahahual in the region denominated as Costa Maya. Located in the Mexican state of Quintana Roo, Costa Maya is 350 kilometers south of Cancun and 100 kilometers north of the Belize border and is quickly becoming one of the fastest growing tourist destinations in Mexico.

Are there any attractions inside the Costa Maya port?

The newly renovated Costa Maya port welcomes its visitors with music, dance and celebration to show you a little piece of Mexico’s rich traditions. Follow the music to listen to traditional Mariachi, dance to traditional Mayan music and be awed by the Papantla Flying Man ritual.

Come try some of the delicious flavors of the region in the different restaurants and islands where you will find traditional Mexican food and cold beverages plus a festive atmosphere with a lovely view. Enjoy free access to the pool, beach and lounge chairs. Plus, with a new vision, the port is expanding to include a brand new aviary, a brief tour at a traditional Mexican village and much more! Come discover it for yourself.

Does the port have a beach area?

The Costa Maya port has a marvelous view of the Mexican Caribbean and a small lounge area to enjoy it all. Access to the ocean is limited by a rocky entrance and we’d suggest you take advantage of one our beach tours to fully enjoy the beauty of our beaches.

You can also enjoy free access to a salty pool which includes a swim up bar to Cantina Latina, where the flavors of a Caribbean beach party will have you enjoying your day in Costa Maya to the fullest.

COSTA MAYA SHORE EXCURSIONS

What else is there to do in Costa Maya?

Costa Maya is your playground for the day! You have the choice of venturing into adventure with one of our exciting tours to discover untouched terrain and deserted beaches, thrills and fun or choose to just lay low in a hammock, beach chair or massage chair whilst you enjoy the magical views of the Mexican Caribbean or explore the port and find amazing souvenirs to take back home. Whatever you decide to do, we’re sure you’ll enjoy it.

Can I book my shore excursion in advance?

We have a wonderful relationship with all our cruise ship partners and highly recommend you book your tours directly with them or your shore excursion manager.

THE MAHAHUAL EXPERIENCE

Is it safe to leave the port and venture into town?

Yes! Costa Maya and the town of Mahahual is a friendly and welcoming Mexican town used to the influx of visitors from all over the world. Vast in the charm of this small, Caribbean town and enjoy the local flavors. You can also take advantage of the amazing shore excursions offered to those seeking a little adventure, relaxation and nature.

Is the port really far from the main part of town?

The main part of town called Mahahual is located about 2-3 kilometers from the Costa Maya port. You can take one of the trolleys departing from the port every couple of minutes for only 3 USD. You can also enjoy ask about tours into town or to discover the exclusive beach club Uvero, Mahahual’s best-kept secret.

What is there to do in Mahahual town?

Mahahual is a small fisherman’s village whose main attraction is the amazing beach. You can enjoy the local flavors by venturing into town or take advantage of one of the tours to really go into full vacation mode with a visit to the adventure park, located just 5 minutes from the port or choosing one of the tours like an ATV excursion or tour to the Mayan ruins of Chacchoben.

What kind of tours will I find in Costa Maya?

It all depends on what you’re looking to do during your vacation: we have something to meet everyone’s expectations from adventure to culture to relaxation. Choose to explore untouched jungle trails with an ATV tour or dune buggy ride. Walk around an ancient place of pilgrimage with a tour to the Mayan ruins in the mystical Chacchoben. Discover the underwater treasures of the Mexican Caribbean with a snorkel tour. Feed your need for adrenaline by flying across the sky in Mayá, Lost Mayan Kingdom Adventure Park which also includes a nice variety of slides. Pick a chair by the beach and your favorite Caribbean drink to simply enjoy the view in our exclusive beach club. This is your vacation day in Costa Maya, we’ll take care of the rest.

Will I have enough time to see and do everything?

Yes! You have plenty of time to do all the activities. Our tours are designed to enjoy comfortably and return to the port on time.

Where is the beach?

We have a nice rest area in port with a lovely view. All beach chairs are free to our cruise ship guests. You can also enjoy some beach time in Mahahual town or choose a more private setting by visiting our private beach club through one of our tours.

FOOD AND BEVERAGE

What type of food can I find in the port?

Take your palate through a tour of flavors of the Caribbean and traditional textures of Mexican cuisine by visiting one of the restaurants in the port. For more information, visit the Where to eat section.

Do you accept credit or debit card in food and beverages?

Yes, we accept Visa and Mastercard.

Will alcoholic beverages be available for purchase?

Yes, you can enjoy your favorite drinks in one of the port restaurants. Choose from the Mojitos bar, traditional margaritas, your favorite Mexican beer and many other combinations. Also, be sure to try a Mayan coffee – think rich coffee flavor with Mayan tequila-type drink.